PrettyMystical Return Policy

 

First and foremost we hope that you will never have to refer to this page as we pride ourselves in providing only quality products and exemplary customer care. Our main goal is to ensure our customers are 100% satisfied with their purchase from PrettyMystical. With this in mind PrettyMystical warrants its products to be free from defects in material or workmanship.

A 100% Credit will be issued to you on receipt of returned product that is found to be defective in material or workmanship under the guidelines set forth in this product return and credit policy. Credit that is deemed due under this policy shall be issued to your PrettyMystical Account.

 

Return Guidelines:

  • If, in the unlikely event you believe one of our products to be defective, you will need to notify PrettyMystical within thirty (30) days from date of delivery.
  • To take advantage of our return policy, you must contact us at info@prettymystcial.comand report the defective product to receive an RGA (Return Goods Authorization) number.

Please note: For the safety of our employees during these COVID-19 times WE WILL NOT ACCEPT RETURN SHIPMENTS UNACCOMPANIED BY RGA NUMBERS. 

 

  • Please have the following information within your email: the contact name and phone number of the purchaser, the invoice number, the original order’s billing and shipping information, and a description of the problem.
  • Once your return request is approved, you will be provided an RGA number and the address to which you may ship the product you believe defective.
  • Clearly label the RGA number on the package when making an authorized return—if the RGA number is not clearly labeled on the outside of the box, your shipment will be refused. RGA’s become invalid 30 days after issuance; any returns received 30+ days after RGA issuance will be refused.
  • Please allow up to 30 days from receipt of the returned product for us to verify the defective nature of any returned products and, upon verification, to reimburse the original purchasing cost of your product to your PrettyMystical account.

 

Inclusions and Exclusions:

This warranty solely is strictly limited to the original purchase price of a product which is later found defective in material or workmanship. PrettyMystical will, at its sole discretion, be the party to determine if, in fact, a product is deemed defective. NO other warranties expressed or implied shall apply. PrettyMystical makes no warranty as to the fitness or suitability of any product for any specific purpose. PrettyMystical does not, under any circumstance, accept liability for any costs and damages relating to defective or non-defective products including but not limited to, lost revenue, breaches of contract, incidental or consequential damages to persons, income, or property. Original Purchase price is the entirety of any of any credit that shall be applied under any and all circumstances. This written policy supersedes any written or verbal statement whether expressed or implied.

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